Warranty

Warranty Policy

Last updated: July 2026

Every product purchased from Makin' Memories Outdoors is backed by our 12-Month Manufacturer's Warranty, giving you peace of mind with every adventure.

Warranty coverage

Our warranty covers manufacturing defects in materials and workmanship under normal recreational use for a period of 12 months from the original date of purchase. Proof of purchase is required for all warranty claims. Depending on the product and fault, we may repair, replace or refund the item.

Warranty does not cover

• Normal wear and tear
• Cosmetic damage
• Accidental damage
• Water damage (unless specifically designed and stated)
• Improper assembly or maintenance
• Commercial or hire use
• Misuse, abuse or neglect
• Modifications or repairs carried out by unauthorised persons
• Damage caused during transport after delivery

Battery warranty

All batteries supplied with our products are covered by a 12-month warranty against manufacturing defects. Battery capacity naturally reduces over time and through normal charging cycles. This gradual reduction is considered normal wear and is not covered under warranty.

Making a warranty claim

To submit a warranty claim, please contact our customer support team with:

• Your proof of purchase
• Order number
• Description of the fault
• Photographs and/or video of the issue

Our team will assess your claim and provide instructions on the next steps. Warranty is provided in addition to your rights under the Australian Consumer Law.

Makin Memories Outdoors Pty Ltd · ABN 14 684 882 871 · sales@makinmemoriesoutdoors.com.au · 0488 984 581